Order NowPolicy
Last updated: July 4, 2026
This Order Policy explains how The Work Crew accepts, reviews, prices, starts, delivers, revises, closes, cancels, and records fixed-scope orders. By submitting an order brief or making payment, you agree to this Order Policy, the Terms of Use, and the Privacy Policy.
The Work Crew operates on a fixed-scope package model. We do not provide unlimited revisions, open-ended consulting, emergency support, guaranteed outcomes, or out-of-scope work under a fixed package.
An order begins as an order brief. Submitting a brief does not guarantee acceptance. We review the brief to confirm whether the request fits the selected package, available capacity, timeline, and risk profile.
We may ask clarifying questions, recommend a different package, decline the request, or require a new order if the request is unclear, too broad, inappropriate, unlawful, risky, or outside our service model.
Each package includes only the deliverables described on the website, order page, email confirmation, or written scope confirmation. Package names, examples, and descriptions are illustrative and do not create unlimited obligations.
Fixed-scope means the work is limited by deliverable type, quantity, complexity, timeline, revision allowance, and information provided by the client.
You must provide complete instructions, business details, brand preferences, examples, files, links, access, goals, and restrictions before work begins. We are entitled to rely on the information you provide. If your information is incomplete, inaccurate, late, inaccessible, contradictory, or unclear, delivery may be delayed, revised scope may be required, or the order may be cancelled.
An order is accepted only when The Work Crew confirms the scope and payment is received. Automated form confirmation only confirms receipt of the brief; it does not mean the order has been accepted or started.
Payment is due before work begins unless expressly agreed otherwise in writing. For MVP testing, payment may be requested manually by email and may be recorded manually in Airtable or another internal system. We may use e-transfer, payment links, card payments, invoice links, or other payment methods.
Do not send payment until The Work Crew confirms the order can proceed. Once payment is confirmed, the order will be marked as active or awaiting assignment.
Delivery timelines start only after all of the following are complete: scope confirmed, payment received, required files received, required links accessible, required access provided, and required clarifications answered. If you delay any of these steps, the delivery timeline is extended.
Deliverables may be sent by email, Google Drive link, Canva link, Google Doc, PDF, image file, ZIP file, or another reasonable delivery method. You are responsible for downloading, saving, reviewing, and backing up deliverables after delivery.
You have 3 calendar days from delivery to review the work and request the one included revision. If we do not receive a revision request within 3 calendar days, the order may be treated as accepted and closed.
One complimentary revision is included with each package unless stated otherwise. The revision must be a reasonable adjustment to the delivered work and must remain within the original scope, original brief, original package, and original deliverables.
Examples of included revision requests may include correcting a typo, adjusting wording, changing a reasonable layout element, replacing a provided image, or making a small clarification based on the original brief.
The following are not included as a complimentary revision: new strategy, new concept, new design direction, additional pages, additional posts, additional formats, new research, new copy, new branding, new files, change of business goal, requests based on information not provided earlier, rework caused by incorrect client instructions, or work beyond the package.
Out-of-scope requests may require a new order, additional payment, or a revised timeline.
An order may be closed when you approve the delivery, when the included revision is completed, when the 3 calendar day review period expires without a revision request, or when The Work Crew determines the order has been fulfilled according to the confirmed scope.
If you ask to cancel before work has started, The Work Crew may provide a full or partial refund, less any non-refundable transaction fees, administrative time, review time, planning time, third-party charges, or costs already incurred.
Once work has started, refunds are not guaranteed. Depending on the work completed, time spent, resources used, and costs incurred, The Work Crew may decline a refund or provide a partial credit at its discretion, subject to mandatory legal rights that cannot be excluded.
Because fixed-scope digital and business support work may begin quickly after payment, refunds are not available merely because you changed your mind, changed direction, no longer need the work, failed to provide information, provided incorrect information, or disagree with a subjective creative decision after the work was completed within scope.
The Work Crew will make reasonable efforts to provide services in a professional and workmanlike manner based on the selected package, price, available information, and scope. Subjective preferences, business performance, platform response, audience response, or results are not guaranteed.
You are responsible for reviewing deliverables before using, publishing, submitting, printing, distributing, posting, or relying on them. You must verify factual accuracy, legal compliance, spelling, grammar, claims, pricing, dates, offers, third-party rights, regulatory requirements, and platform rules before use.
If a deliverable includes third-party materials, stock elements, fonts, software, plugins, templates, platform features, or external links, those items may be subject to third-party terms and licences. You are responsible for complying with applicable third-party terms after delivery.
Do not send passwords unless specifically requested through an appropriate method. If access is needed, use limited permissions where possible and revoke access when the work is complete. We are not responsible for account issues caused by third-party platforms, improper permissions, client errors, or actions outside the confirmed scope.
For MVP operations, communication may occur by email through [email protected]. We may also use Airtable, Google Drive, Google Docs, Canva, or other tools internally. Instructions must be clear and in writing. We are not responsible for missed instructions sent outside the agreed communication channel.
We may refuse, suspend, or terminate an order if the client is abusive, non-responsive, dishonest, requests unlawful or harmful work, fails to pay, fails to provide required information, disputes scope unreasonably, or creates legal, ethical, reputational, or operational risk.
This Order Policy is part of the Terms of Use. If there is a conflict between this Order Policy and a written scope confirmation for a specific order, the written scope confirmation may apply to that specific order only.
Questions about orders may be sent to [email protected].